1. Which countries do you serve?
We currently serve the UK and the USA.
1. How do I take the genetic test?
The test is non-invasive. You’ll receive a test kit in the mail with easy-to-follow instructions. Simply collect a cheek swab sample, send it back to us in the pre-paid envelope, and we’ll process your results.
2. Is the genetic test painful?
No, the genetic test is completely pain-free. It only requires a simple swab from the inside of your cheek, making it quick and easy.
3. How long does it take to get my results?
After we receive your sample, it takes approximately 28 days to process your results and provide nutritional guidance and tailored supplements that we provide for you.
4. How accurate is the genetic test?
All tests are condcuted in state of the art fully accredited laboratories in Europe and the USA. You can rest-assured of the highest quality and output from the tests we perform. Further details are available on request.
It is worth noting that we work with clinics and clinicians and Doctors to provide feedback to empower them to support their clients and patients.
5. What kind of information does the genetic testprovide?
Your genetic test will provide insights into your metabolism, vitamin and mineral absorption, genetic predispositions to certain health conditions, and more. This allows us to offer personalised wellness recommendations.
In total there are over 50 different health indicators we assess from the data; It's highly comprehensive and we are happy to provide further details if you'd like to understand more.
6. Will my genetic test results be shared with anyone?
Your genetic test results are confidential. We will never share your information without your consent, and all data is securely stored in compliance with privacy laws.
7. How do you ensure my privacy and data security?
We use industry-standard encryption and secure data storage methods to protect your personal information. Your results are only accessible to you and our authorised medical professionals, if applicable.
8. What happens to my DNA after testing?
Once your sample is processed, your DNA is securely stored or destroyed according to our privacy policy. We do not retain your DNA sample without your explicit consent.
9. Can I get the test if I have a medical condition?
Yes, our genetic test is safe for anyone, regardless of existing medical conditions. However, if you have specific concerns, we recommend consulting your doctor before taking the test.
10. How are the supplements personalised based on mygenetic results?
We analyse your genetic profile to understand your body’s unique needs—whether it’s nutrient absorption, metabolism, or health risks. Based on these insights, we recommend supplements tailored to support your specific health goals.
11. How do I know which supplements are right for me?
After completing your genetic test, we provide a customised supplement plan that is based on your results. This plan will
include the supplements that best align with your genetic needs and health goals.
12. What if I don’t like the supplements or they don’twork for me?
We stand behind the effectiveness of our personalised supplements. If they don’t meet your expectations, contact us for a free consultation. We’re happy to adjust your supplement plan or offer a refund where applicable.
13. Are your supplements safe to take with my currentmedications?
Our supplements are designed to complement your health, but we always recommend speaking to your healthcare provider before adding any new supplement to your routine, especially if you are taking prescription medications.
14. How are the supplements delivered to me?
Our supplements are delivered directly to your door on a schedule that suits you. We offer flexible shipping options based on your preferences, whether you want a one-time delivery or a recurring subscription.
15. How long will it take to receive my supplements afterordering?
Supplements are typically shipped within 3-5 business days after your order is processed. Delivery times will depend on your location, but most customers receive their supplements within 7-10 days.
16. Do you ship internationally?
Yes, we ship our products worldwide. Shipping times and costs may vary depending on your location.
17. Can I cancel or change my supplement order?
Yes, you can change or cancel your order within 24 hours of placing it. After that, the order may have already been processed or shipped, but we’re happy to assist with any issues or changes as best as we can.
18. Do you offer subscription options for supplements?
Yes, we offer flexible subscription options to ensure you never run out of your personalised supplements. You can choose a frequency that works best for you, whether it’s monthly, quarterly, or a custom schedule.
19. How do I contact customer support if I have anyquestions or issues?
You can reach our customer support team through email, phone, or our website’s live chat. We’re always here to help with any questions or concerns you may have.